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Frequently Asked Questions

Located at Dr. Martin Luther King Jr. Park at Manhattan Square – 353 Court St. Rochester, NY 14604
Roc Holiday Village Map

Roc Holiday Village 2023 will operate from 12/1 – 12/23. The full schedule of dates and times will be posted here

General admission is free. Some special events may require ticket purchase.

Parking is available in the Washington Square Garage (111 Woodbury Blvd), the Central Parking System (100 Chestnut St. – at the Five Star Bank Building), area streets and other area parking garages. More information on parking can be found here.

The Holiday Village is an accessible site. We remind all visitors that the popularity of the Roc Holiday Village gives way to large crowds during peak times, sometimes making it more difficult to maneuver.

Both! Roc Holiday Village will have indoor events such as visit with Santa in Santa’s Workshop, crafts for kids, mini maker markets, live music, and a bar and restaurant. Outdoor activities include free ice skating, retail and food vendors, outdoor musical performances, and special events on the ice rink.

Roc Holiday Village is an indoor and outdoor event and will be open rain, or shine, or snow. In the case of extreme weather we may be forced to close the village in which case we will make a public announcement.

Reservations are not required in the Triple-O Lodge.

Yes, all ages are welcome in The Lodge.

Tickets go on sale each fall. Winter Igloos tickets can be purchased online here.

You can sign up to be on the Igloo waitlist here.

Santa’s Workshop is open:

4pm-8pm on Wednesdays, Thursdays and Fridays

11am – 8pm on Saturdays

11am – 6pm on Sundays

View more information about visiting Santa here.

Yes. Lost and found is located at the Roc Holiday Village official merchandise booth (Santa’s Gift Shoppe) located in the shopping village.

Unfortunately, we can’t accommodate pets at Roc Holiday Village.

You can view volunteer opportunities here. Please email jolly@rocholidayvillage.com for information about group volunteer opportunities.

 

For information on sponsorships, contact Jenna or Kelli at jolly@rocholidayvillage.com

Live, holiday themed songs are played in the Triple-O Lodge bar each Thursday, Friday & Saturday night. For information on performance opportunities, contact jolly@rocholidayvillage.com

The 2023 vending village is full. Please check on our website in late Spring 2024 for information on becoming a vendor in December 2024. You may also sign up for our vendor newsletter here.

Yes! Roc Holiday Village hosts private events throughout the month of December. Events may be hosted during operating hours as well as days The Village is closed to the public in The Lodge Bar. Private events in the Igloo Inns are available during Roc Holiday Village operating hours only. Contact jolly@rocholidayvillage.com for more information. 

Smoking, vaping, or e-cigarettes are NOT permitted on Roc Holiday Village grounds. Additionally, smoking marijuana is not permitted at Roc Holiday Village.