Where is Roc Holiday Village?
Located at Dr. Martin Luther King Jr. Park at Manhattan Square – 353 Court St. Rochester, NY 14604
Roc Holiday Village Map
When is it?
Every Friday – Sunday from December 1 – 23. Hours are Friday – 4pm – 8pm, Saturday 10am – 8pm, Sunday 10am – 6pm. Extended hours for bar and nightlife are until 11pm on Fridays and Saturdays.
What is the cost?
General admission is free. Special events such as Breakfast with Santa require ticket purchase.
Where is parking located?
Parking is available in the Washington Square Garage (111 Woodbury Blvd), the Central Parking System (100 Chestnut St. – at the Five Star Bank Building), area streets and other area parking garages.
Is the Holiday Village accessible?
The Holiday Village is an accessible site. We remind all visitors that the popularity of the Roc Holiday Village gives way to large crowds during peak times, sometimes making it more difficult to maneuver.
Is this inside, outside or both?
Both! Roc Holiday Village will have indoor events such as visit with Santa in Santa’s Workshop, Breakfast with Santa, and an indoor bar and restaurant. Outdoor activities include free ice skating, retail and food vendors, outdoor musical performances, and special events on the ice rink.
What happens if the weather isn’t great?
Roc Holiday Village is an indoor and outdoor event and will be open rain, or shine, or snow. In the case of extreme weather we may be forced to close the village in which case we will make a public announcement.
Who can I contact to see if the ice rink is closed due to warm temperatures?
Please check the city of Rochester’s website for updates on ice rink closures due to warm temperatures.
Do you take reservations at The Lodge and the pop-up restaurant?
Reservations are not required in The Lodge at our pop-up restaurant.
Are kids welcome in The Lodge, or is it 21 and over?
Yes, all ages are welcome in The Lodge.
How do I reserve a Winter Igloo?
Winter Igloos can be reserved online at www.rocholidayvillage.com/winterigloos.
Is there a wait list for the Winter Igloos?
We are unable to keep a wait list for Winter Igloos. Please check at The Lodge bar for cancellations/open times.
When can I see Santa?
Santa can be visited in Santa’s Workshop on Fridays from 4pm – 9pm, Saturdays 11am – 9pm and Sundays 11am – 6pm. He can also be seen at Breakfast with Santa on Saturdays and Sundays from 9:30am – 10:30am.
I haven’t received my emailed photo with Santa, who do I contact?
For missing Santa photos please send an email to email@example.com with your name, date and approximate time of your visit.
Are Breakfast with Santa seats reserved?
Yes, your group will be assigned a table prior to the breakfast. To be seated with other groups please make a note in your reservation or email firstname.lastname@example.org
Are dogs/pets allowed?
Unfortunately we can’t accommodate pets at Roc Holiday Village.
Can I volunteer at the Festival?
Please email email@example.com for information about volunteer opportunities.
How Do I sponsor Roc Holiday Village?
For information on sponsorships, contact Jenna at Jenna@rocholidayvillage.com
I would like my group to perform at the festival. Who do I contact?
For information on performance opportunities, contact Kelli at Kelli@rocholidayvillage.com